FAQ

* YOUR ORDER :

• HOW CAN I TRACK MY ORDER ?
We will care about your order and you can see the status of your order through your account
when your order’s status has been completed you can wait a call from us
Within 24 hours  And collect your order .
• HOW DO I KNOW THAT I HAVE SUCCESSFULLY PLACED AN ORDER ?
 We will send you an email to acknowledge that we have received your order , and  we  will call you within 24 hours .

 

• HOW DO I CANCEL OR CHANGE MY ORDER ?
You can contact us and send a message or kindly make a call to our costumer  Number
   Note :  if your order is completed you can refund just 75%. please see our Return&Policy
• WHERE DO I PICK UP MY ORDER AT DUNES ?
Visit the dunes center information desk and show them your ID and order Number ,
then they will direct you to click & collect costumer point .
• I HAVE LOST MY ORDER CONFIRMATION EMAIL !!!
Please check the junk mail folder within your email account ,
as occasionally confirmation emails can end up here ,
OR you can log into your account at dunescenter.com  will be able to find order number in your order history .
• CAN SOME ONE COLLECT MY PACKAGE ON MY BEHALF ?
Yes , please ensure your representative has the order number and ID .

FAQ ONLINE :

 

 

 

 

* CREAT ONLINE ACCOUNT :

• HOW DO I REGISTER AN ACCOUNT ?
Click  login at the top of every page and put your Email and password
• HOW CAN I CHANGE MY DETAILS ?
click on my account and put your email and password  then you can edit your account information .
• I HAVE FORGOTTEN MY PASSWORD ... WHAT CAN I DO ?
Click on forget my password
Check the code that will send to your email
• HOW DO I UNSUBSCRIBE FROM THE MAILING LIST ?
Log into your account
go to account dashboard
press edit News Letter and uncheck the subscribe box then save change .

PAYMENT

• How can I pay ?
We accept the following payment method on :
  • Visa
  • Master card

COSTUMER SERVICE :

• WHAT ARE YOUR OPENING HOURS ?
From Mon to Friday : 10 Am – 5 Pm
Saturday : 10 Am –3 Pm
• CAN I PARK MY CAR AT DUNES CENTER ?
Sure you can , we have a free and safety parking for you .