FAQ

* YOUR ORDER :

HOW CAN I TRACK MY ORDER ?

We will care about your order and you can see the status of your order through your account when your order’s status has been completed you can wait a call from us Within 24 hours  And collect your order .

HOW DO I KNOW THAT I HAVE SUCCESSFULLY PLACED AN ORDER ?

We will send you an email to acknowledge that we have received your order , and  we  will call you within 24 hours.

HOW DO I CANCEL OR CHANGE MY ORDER ?

You can contact us and send a message or kindly make a call to our costumer  Number

Note: if your order is completed you can refund just 75%. please see our Return & Policy

WHERE DO I PICK UP MY ORDER AT DUNES ?

Visit the dunes center information desk and show them your ID and order Number, then they will direct you to click & collect costumer point .

I HAVE LOST MY ORDER CONFIRMATION EMAIL !!!

Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here, OR you can log into your account at dunescenter.com will be able to find order number in your order history.

CAN SOME ONE COLLECT MY PACKAGE ON MY BEHALF ?

Yes, please ensure your representative has the order number and ID.

* CREAT ONLINE ACCOUNT :

HOW DO I REGISTER AN ACCOUNT ?

Click  login at the top of every page and put your Email and password

HOW CAN I CHANGE MY DETAILS ?

Click on my account and put your email and password  then you can edit your account information.

I HAVE FORGOTTEN MY PASSWORD ... WHAT CAN I DO ?

Click on forget my password

Check the code that will send to your email

HOW DO I UNSUBSCRIBE FROM THE MAILING LIST ?

Log into your account

go to account dashboard

press edit News Letter and uncheck the subscribe box then save change.

PAYMENT

How can I pay ?

We accept the following payment method on:

  • Visa
  • Master card

COSTUMER SERVICE :

WHAT ARE YOUR OPENING HOURS ?

From Mon to Friday : 10 Am – 5 Pm

Saturday : 10 Am –3 Pm

CAN I PARK MY CAR AT DUNES CENTER ?

Sure you can , we have a free and safety parking for you .